Career Opportunities

Program Administrator

Position Overview

Key Responsibilities/Essential Functions

Administration

• Answer and direct phone calls
• Organize and schedule meetings
• Maintain filing system
• Provide general support and create a welcoming atmosphere for all visitors
• Maintain polite and professional communication via phone, e-mail, mail, and in-person
• Ensure all volunteers have immediate access to the tools to efficiently and safely complete their tasks
• Plan and Conduct Volunteer Orientations and Tourstasks

Requirements

• Two years of related work experience is preferred
• Must have a high level of interpersonal skills to handle sensitive and confidential situations
• Maintain a high level of integrity and confidentiality of all program participants, documents, and records
• Must be able to interact and communicate with individuals at all levels of the organization
• Must be able to use a computer and various office programs efficiently
• Knowledge of equipment, materials, and methods used in the job duties
• Must be able to take initiative and work independently under minimal supervision
• Fluent in the English language, both oral and written, including correct punctuation, spelling and grammatical usage

Program Coordinator 

Position Overview

Key Responsibilities/Essential Functions

Case Management 

• Assist families in emergency situations and provide crisis intervention when necessary 
  
• Conduct in-home, emergency shelter, or in-office visits to identify needs and goals for each family 
  
• Conduct housing needs assessments in order to identify and address barriers to housing stability 
  
• In partnership with clients, develop, review and amend efficient and effective client case plans 
  
• Coordinate client referrals, as appropriate, to community resources and to internal resources 
  
• Assist clients with state, federal and local assistance applications 
  
• Attend and actively participate in interagency staff and multidisciplinary meetings 
  

Database/ File Maintenance 

• Maintain appropriate and sufficient documentation to facilitate the delivery of services
  
• Accurately record case notes, follow-ups, update case plans and recertify as required
  
• Input data in a timely manner (48 hours)
  
• Enter North Dakota Continuum of Care (CoC) Program information into the Homeless Management Information System (HMIS) in a timely manner
  

Legal Aspects 

• Maintain a high level of integrity and confidentiality of all program participants, documents and records
  
• Adhere to NASW Code of Ethics
  
• Maintain participant and CoC Program documentation, including all financial and programmatic records, for a period of at least five years
  
• Professionals having knowledge of or reasonable cause to suspect that a child is abused or neglected, or has died as a result of abuse or neglect, must notify their supervisor and make a report of the circumstances immediately
  

Administrative 

• Collaborate with Director of Family Services to develop policies and procedures for United Way programming 
  
• Collaborate with Director of Family Services to evaluate the efficiency of United Way programs 
  
• Participate in weekly department meetings
  
• Resource awareness and networking – actively participate in a variety of community meetings with key stakeholders and service providers
  
• Report required statistics on a regular basis 
  

Requirements

• Two years of related work experience preferred 
• Must be people-oriented and be able to communicate effectively in face-to-face situations.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy. 
• Must be able to interact and communicate with individuals at all levels of the organization. 
• Must possess the ability to maintain effective working relationships with others, including other agencies, departments within the organization, and the general public. 
• Must have the ability to work independently with minimum supervision. 
• Must be proficient in using the organization’s management software, Microsoft Office products, telephone system and various audio/visual technologies. 

Director of Family Services 

Position Overview

Key Responsibilities/Essential Functions

Families First Case Management 

• Assist families in emergency situations and provide crisis intervention when necessary 
• Conduct in-home, emergency shelter, or in-office visits to identify needs and goals for each family 
• Conduct housing needs assessments in order to identify and address barriers to housing stability 
• In partnership with clients, develop, review and amend efficient and effective client case plans 
• Coordinate client referrals, as appropriate, to community resources and to internal resources 
• Assist clients with state, federal and local assistance applications 
• Attend and actively participate in interagency staff and multidisciplinary meetings 
• Maintain a high level of integrity and confidentiality of all program participants, documents and records 
• Maintain a caseload of 7 or less homeless clients 

Street Outreach

• Work with Greater Grand Forks to provide outreach for mainstream benefit applications 
• Participate in Client Community Outreach events 
• Serve as the Agency Lead for CANA/CARES, State of North Dakota COC and Local CoC 
• Resource awareness and networking – actively participate in a variety of community meetings with key stakeholders, service providers and landlords 

Database/File Maintenance 

• Ensure data accuracy through various platforms for the department 
• Maintain appropriate and sufficient documentation to facilitate the delivery of services 
• Maintain participant and program documentation, including all financial and programmatic records, for a period of at least five years 
• Input data in a timely manner (48 hours) 
• Enter North Dakota Continuum of Care (CoC) Program information into the Homeless Management Information System (HMIS) 

Administrative

• Develop policies and procedures for the Families First Program
  ○ Ensure policies are up to date with governing bodies policies (State, Federal and CoC) 
  
• Evaluate program effectiveness through measurable outcomes and report on findings
  ○ Report required statistics on a regular basis 
  
• Work directly with Assistant Director to maintain the Families First Budget 
• Oversee Social Services Team
  ○ Plan and lead weekly department meetings 
  ○ Conduct case plan evaluations with Social Services Team 
  ○ Conduct annual performance reviews with Social Services Team 
  ○ Ensure staff are upholding all company policies and other pertinent policies 
  

Requirements

• Bachelors is Social Work is required 
• 5+ years of relevant experience is required.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. 
• Must be able to interact and communicate with individuals at all levels of the organization. 
• Must possess the ability to maintain effective working relationships with others, including regulatory agencies, departments, and the public. 
• Must be able to prepare clear, complete and technically accurate reports. 
• Must have the ability to work independently with minimum supervision. 
• Must be proficient in using the organization’s management software and Microsoft Office products 

Marketing Coordinator

Position Overview

Key Responsibilities/Essential Functions

Marketing

• Work with Community Outreach team members to develop appropriate marketing strategies, tactics, and best practices to meet strategic goals 
  
• Assist with researching new trends, marketing technologies, and target audiences to determine effective marketing strategies and tactics 
  
• Assist in developing and documenting marketing campaigns/plans, including goals, strategies/tactics, timeline, budget, and evaluation 
  
• Assist the marketing and development team in implementing creative, effective, and efficient campaigns that meet the goals and timelines of the marketing plan 
  
• Assist with developing, producing, and distributing traditional and digital communications, including printed publications, direct mail, signage, websites, emails, videos, texting, digital ads, social media, etc.. 
  
• Write clear marketing copy to promote our programs/services 
  
• Update website content as needed 
  
• Served as a project manager and main point of contact for assigned projects 
  
• Manage projects from beginning to end 
  
• Develop and maintain strong working relationships with external vendors/contractors 
• Create and manage a content calendar and scheduling deadlines 
  
• Ensure consistency throughout projects (style, fonts, images, and tone) 
  
• Create and implement an appreciation plan for donors and volunteers
  o Create copy for thank you letters, notes, and call scripts 
  
  

Graphic Design

• Design brochures, signs, annual reports, advertisements, videos, and other communication materials 
  
• Create materials by hand or by using technology, including computer software programs
  
• Create or incorporate illustrations, pictures, and designs to reflect the desired theme and tone of the communications 
• Produce drafts for review by executive management and make revisions based on the feedback received 
• Content Creation – recording videos, donor interviews, etc. 

Social Media

• Assist with the development, production, and distribution of content on social media channels: Facebook, Twitter, Instagram & LinkedIn
  
• Keep up to date with social media best practices and trends and implement them as appropriate 
  
• Proactively monitor social media profiles, sometimes outside of regular business hours, to quickly react to social conversations 
  
• Assist with reporting for digital social media statistics 
  

Grants

• Research, write, and submit grant proposals
  
• Follow up on feedback from grants
  

Development

• Assist with special events
• Assist with reporting for Digital Marketing/Social media statistics
• Assist with monitoring web analytics to improve search engine optimization, navigation, and e-marketing campaigns 

Administrative 

• Assist with developing and documenting workflow processes and protocols 
• Participate in department, fundraising, and team meetings 

Requirements

• Bachelor’s degree in Graphic Design, Marketing, or Communications is preferred; or two or more years of experience or training; or an equivalent combination of education and experience. 
• Must have a strong knowledge of marketing/development techniques and successful experiences or a similar field of expertise. 
• Knowledge of current graphic design (and related) software applications, including Adobe's Creative Suite—including Photoshop, Illustrator, InDesign, and others. 
• Familiarity with Facebook Ads, Google Analytics, and Google Ads. 
• Must possess the ability to maintain effective working relationships with others, including other agencies, businesses, colleagues, and the public.
• Must have the ability to work independently with minimum supervision.
• Must be proficient in using the organization’s management software, Microsoft Office products, telephone system and various audio/visual technologies.