Career Opportunities

Program Coordinator 

Position Overview

Key Responsibilities/Essential Functions

Case Management 

• Assist families in emergency situations and provide crisis intervention when necessary 
  
• Conduct in-home, emergency shelter, or in-office visits to identify needs and goals for each family 
  
• Conduct housing needs assessments in order to identify and address barriers to housing stability 
  
• In partnership with clients, develop, review and amend efficient and effective client case plans 
  
• Coordinate client referrals, as appropriate, to community resources and to internal resources 
  
• Assist clients with state, federal and local assistance applications 
  
• Attend and actively participate in interagency staff and multidisciplinary meetings 
  

Database/ File Maintenance 

• Maintain appropriate and sufficient documentation to facilitate the delivery of services
  
• Accurately record case notes, follow-ups, update case plans and recertify as required
  
• Input data in a timely manner (48 hours)
  
• Enter North Dakota Continuum of Care (CoC) Program information into the Homeless Management Information System (HMIS) in a timely manner
  

Legal Aspects 

• Maintain a high level of integrity and confidentiality of all program participants, documents and records
  
• Adhere to NASW Code of Ethics
  
• Maintain participant and CoC Program documentation, including all financial and programmatic records, for a period of at least five years
  
• Professionals having knowledge of or reasonable cause to suspect that a child is abused or neglected, or has died as a result of abuse or neglect, must notify their supervisor and make a report of the circumstances immediately
  

Administrative 

• Collaborate with Director of Family Services to develop policies and procedures for United Way programming 
  
• Collaborate with Director of Family Services to evaluate the efficiency of United Way programs 
  
• Participate in weekly department meetings
  
• Resource awareness and networking – actively participate in a variety of community meetings with key stakeholders and service providers
  
• Report required statistics on a regular basis 
  

Requirements

• Two years of related work experience preferred 
• Must be people-oriented and be able to communicate effectively in face-to-face situations.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy. 
• Must be able to interact and communicate with individuals at all levels of the organization. 
• Must possess the ability to maintain effective working relationships with others, including other agencies, departments within the organization, and the general public. 
• Must have the ability to work independently with minimum supervision. 
• Must be proficient in using the organization’s management software, Microsoft Office products, telephone system and various audio/visual technologies.